Returns and Exchanges

Customer satisfaction is VERY important to us and we want you to love all things Bizzy's! If for any reason you'd like to return your items, please follow the instructions below if your items are eligible for returns. All returns are accepted for an exchange of the same item in a different size or store credit in the form of shop credit or gift card for all online purchases. Purchases in our storefront locations allow for 5 days for returns to original payment method. 

We will gladly accept the return of any unworn item, with tags attached, within 14 days of delivery of order. Items returned that have been clearly worn, washed, or are in otherwise used condition, including ANY smells, scents of perfume, smoke, mold etc. will not be eligible for return. A shop credit or gift card will be issued upon receipt of eligible returned items. Customer is responsible for return shipping cost.  Please allow up to 10 business days for us to process all returns,  we try and work as fast as we can, and typically it should not take us this long but please allow for this amount of time before reaching out for updates. For questions about a return, please email us at

Due to the volume of orders, once an order has been placed, we are unable to stop it from being processed or exchanged after 3 hours by our shipping team. Any orders that are older than 3 hours will continue through the processing and shipping status. If you choose to cancel an order, there is a 5% restocking fee to cover any credit card processing fees.  

 We have hundreds of options available and your store credit will never expire :) 

Sezzle - If you choose to return items that was purchased using Sezzle, you will see a 10% restocking fee, as Sezzle does not refund us any fees accrued when the purchase occurs.   

Shop Credit - If you purchase items using 100% shop credits and your total is $0.00 we will request to have you pay $6.95 shipping on your order, to cover shipping expenses. We are a family run business, please be understanding of this and do not abuse the loyalty rewards program. If you do not want to pay for shipping, we will gladly hold your order to combine with an additional future order. 

Items purchased with 100% use of shop credit are ineligible for returns, or are part of a previous return. Please be certain you are going to keep items purchased with 100% shop credit.

Final Sale Items - The following items are final sale and are not eligible for returns:

  • Bizzy Nibbles Collection
  • Jewelry
  • Items on SALE or Mystery Items
  • Food/ Drink
  • Bath and Body Products 
  • Love, Izzy Project Shop items
  • Swim
  • Prom/Bridal
  • Evening Wear 
  • Holiday items 

Returns Mailing Address - Returns may be mailed to the following address:

ATTN: Returns Dept
2801 Grand Ave Unit 1200
Ames, IA 50010

To complete a return please mail the items with tags intact to the above address with the original invoice. If you do not have the invoice any longer, please send a note with the invoice #. If an item is received without this information it will not be accepted as we are unable to process it any further. Items may also be returned in person at our Ames storefront location in North Grand Mall.

Damaged Items - If an item you are trying to return is damaged in any way please let us know and provide a photos of the damaged item as well so we can make it right for you!  Please send photos to us in our Facebook Messenger or email us at and allow for 48 business hours for a response before messaging us again.

If you would like assistance with producing a return label, please contact us at We are happy to assist and provide you a label to mail the items back to us and will deduct the total shipping cost from the return credit. 

If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. if we receive your item and are unable to process your exchange for this reason, we will keep your item for 7 business days until you pay for the return shipping. Return shipping cost for ineligible items is $6.95 . After 7 business days if you have not paid the return shipping, we will donate your items.

We look forward to helping you find the perfect pieces for you and your little ones wardrobe! Thank you for choosing us again and again!  

*Return policy is subject to change at any time at the discretion of Bizzy's Boutique